# How to get Premium Support?

If you have purchased the premium templates, you can submit a support ticket to receive assistance.

{% hint style="info" %}
If you are using the free version of MasterStudy Templates, or the support period expired, you can create a new topic on the [MasterStudy LMS page in the WordPress form.](https://wordpress.org/support/plugin/masterstudy-lms-learning-management-system/) 
{% endhint %}

## How to create a Support Ticket?

1. Log in to <https://support.stylemixthemes.com/auth/login> with the email and password that you have used to [**purchase Premium Templates:**](https://docs.stylemixthemes.com/masterstudy-lms-starter-theme/theme-installation-and-demo-import#step-4.2-freemius-checkout)

<figure><img src="https://687718835-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBP5ah3ZU6B3thBHJbnWV%2Fuploads%2FfL2SOG9eYkYAMERy076u%2Fimage.png?alt=media&#x26;token=526fc0b2-7d35-40ac-aa03-592109ec73ef" alt=""><figcaption></figcaption></figure>

2. On your WordPress dashboard open **MasterStudy Templates:**

<figure><img src="https://687718835-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBP5ah3ZU6B3thBHJbnWV%2Fuploads%2FZtPc82RydqxIG3QmKSct%2Fimage.png?alt=media&#x26;token=a9fc78ae-fa39-4406-96c2-22d4e53c54dd" alt=""><figcaption></figcaption></figure>

3. Click on the **Submit a Ticket** button at the bottom of the page:

<figure><img src="https://687718835-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBP5ah3ZU6B3thBHJbnWV%2Fuploads%2F2BJuhiUcxk67gCqt4uid%2Fimage.png?alt=media&#x26;token=1a326f9d-f404-4e7f-9264-f2160e14c998" alt=""><figcaption></figcaption></figure>

4. Now you can submit a **Support Ticket:**

<figure><img src="https://687718835-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBP5ah3ZU6B3thBHJbnWV%2Fuploads%2FucnW4EZvIGLVtrbFEUmI%2Fimage.png?alt=media&#x26;token=a0c303e3-c441-4bdc-9a8c-3bf31c5dfd3f" alt=""><figcaption></figcaption></figure>

We also love screenshots and links to pages where you are experiencing issues! After all, the more information you give us the faster we can diagnose the problem!