MasterStudy LMS Pro Plus
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  • Introduction | MasterStudy LMS Documentation
  • Getting Started
    • Free Version and Pro Plus Version
    • System Requirements
    • Plugin Installation
    • Upgrading the License
    • Update The Plugin
    • AppSumo Deal
    • Update Billing Details and Access Invoices
    • LMS Wizard
    • LMS Widgets
      • Gutenberg Blocks
    • License Utilization
    • Fueature Request
  • LMS Settings
    • General
    • Courses
    • Course
    • Course Player
    • Reports & Analytics
    • Quiz
    • LMS Pages
    • Payment Methods
    • reCAPTCHA
    • Profiles
      • Authorization
      • Social Login
      • Profile Menu Reordering
    • Grades
    • Certificates
    • Payout
    • Privacy Policy
    • Shortcodes
    • Import/Export
  • LMS PRO Addons
    • Certificate Builder
    • Email Manager and Branding
      • Email Templates
    • LMS Forms Editor
      • How to edit the registration form?
    • Zoom Conferencing
    • Google Meet
    • Assignments
    • Drip Content
    • Group Courses
    • Live Streaming
    • Course Bundles
    • Point System
    • Media File Manager
    • SCORM
    • Trial Courses
    • Statistics & Payouts
    • Online Testing
    • Multi-instructors
    • Google Classroom
    • Udemy Course Importer
    • Prerequisites
    • The Gradebook
    • Upcoming Course Status
    • Question Media
    • Social Login
    • Audio Lesson
    • Grades
  • LMS Course Features
    • Course Builder
      • How to Add Math Equations in MasterStudy?
    • Lessons
    • Video Lessons
    • Quizzes
    • Questions
    • Reviews
    • Orders
      • Sales Page for Instructor
    • Courses Category
    • Course & Lesson Materials
    • Course Drafts for Instructors
    • Manage Students
    • Change Course Author
    • Instructors Requests
    • Video Preview for Single Course
    • Course Announcements
    • Public Profiles
  • PayPal Payouts Setup
    • General Settings
    • Business Account Settings
    • Developer Account Settings
    • Instructor Settings
    • Payouts Process
    • Automatic Payouts (Expert)
  • LMS Analytics
    • Analytics for Admin
      • Revenue
      • Engagement
      • Users
      • Reviews
    • Analytics for Instructors
      • Revenue
      • Engagement
      • Students
      • Reviews
    • Student Reports
  • Integrations
    • Membership System
    • H5P Plugin
    • Presto Player Integration
    • SureTriggers Integration
    • PeepSo Integration
    • Studiocart Integration
    • VdoCipher Integration
    • Polylang Integration
      • LMS Contents Translation
    • Plugin Translation
      • Loco Translate
  • WPML
    • Getting Started
    • Translating LMS pages
    • Translating Lessons
    • Translating Quizzes
    • Translating Assignments
    • Translating Courses
    • Making Static String Translations
  • Divi Builder Integration
    • Getting Started
    • MasterStudy LMS Divi Modules
  • Woocommerce
    • Installation and Settings
    • Orders Management
  • Troubleshooting
    • Introduction
    • Plugin Conflicts
    • Theme Compatibility
    • 404 Errors
    • Update Issues
    • New Comment Email
    • Cache Settings
    • Email not sending
    • Debug Logs
    • Submit a Support Ticket
  • Developer's guide
    • Components
      • Back-link
      • Button
      • Countdown
      • Curriculum-accordion
      • Discussions
      • File-attachment
      • Progress
      • Tabs
      • Nav-button
      • Hint
      • Editor
      • Alert
      • File-upload
      • Loader
      • Tabs-pagination
      • Dark-mode-button
      • Buy-button
      • Pagination
    • Course Builder Customization
    • Course Builder Custom Fields
    • Course Player Templates
  • Changelog
  • Release Notes
  • Changelog (Free Version)
  • Changelog (Pro Version)
  • Changelog (Divi Modules)
  • Stylemixthemes
    • MasterStudy Starter Theme
    • MasterStudy LMS Plugin
    • Themes
    • Plugins
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  1. Troubleshooting

Plugin Conflicts

PreviousIntroductionNextTheme Compatibility

Last updated 9 months ago

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If you’re experiencing loading issues, pages not loading correctly, or the loading content icon spinning and spinning but going nowhere, then you may be experiencing a conflict between MasterStudy LMS and other plugins on your site.

The best and most effective method of troubleshooting is simply disabling all of the plugins on your site except for the MasterStudy LMS. You will be able to see if the issue disappears with only our product turned on. If it does, then you will want to go through and turn each plugin back on one by one until you see the issue reappear.

This will tell you exactly which plugin is causing the conflict, then you can either submit letting us know the issue or you can choose to leave the plugin turned off or find an alternative one to use.

If you’re concerned about doing it on your live site, you may be able to copy your site over to a staging environment so that your users are not disrupted. Most hosts come with free staging sites for their users.

a support ticket