MasterStudy LMS Pro Plus
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  • Introduction | MasterStudy LMS Documentation
  • Getting Started
    • Free Version and Pro Plus Version
    • System Requirements
    • Plugin Installation
    • Upgrading the License
    • Update The Plugin
    • AppSumo Deal
    • Update Billing Details and Access Invoices
    • LMS Wizard
    • LMS Widgets
      • Gutenberg Blocks
    • License Utilization
    • Fueature Request
  • LMS Settings
    • General
    • Courses
    • Course
    • Course Player
    • Reports & Analytics
    • Quiz
    • LMS Pages
    • Payment Methods
    • reCAPTCHA
    • Profiles
      • Authorization
      • Social Login
      • Profile Menu Reordering
    • Grades
    • Certificates
    • Payout
    • Privacy Policy
    • Shortcodes
    • Import/Export
  • LMS PRO Addons
    • Certificate Builder
    • Email Manager and Branding
      • Email Templates
    • LMS Forms Editor
      • How to edit the registration form?
    • Zoom Conferencing
    • Google Meet
    • Assignments
    • Drip Content
    • Group Courses
    • Live Streaming
    • Course Bundles
    • Point System
    • Media File Manager
    • SCORM
    • Trial Courses
    • Statistics & Payouts
    • Online Testing
    • Multi-instructors
    • Google Classroom
    • Udemy Course Importer
    • Prerequisites
    • The Gradebook
    • Upcoming Course Status
    • Question Media
    • Social Login
    • Audio Lesson
    • Grades
  • LMS Course Features
    • Course Builder
      • How to Add Math Equations in MasterStudy?
    • Lessons
    • Video Lessons
    • Quizzes
    • Questions
    • Reviews
    • Orders
      • Sales Page for Instructor
    • Courses Category
    • Course & Lesson Materials
    • Course Drafts for Instructors
    • Manage Students
    • Change Course Author
    • Instructors Requests
    • Video Preview for Single Course
    • Course Announcements
    • Public Profiles
  • PayPal Payouts Setup
    • General Settings
    • Business Account Settings
    • Developer Account Settings
    • Instructor Settings
    • Payouts Process
    • Automatic Payouts (Expert)
  • LMS Analytics
    • Analytics for Admin
      • Revenue
      • Engagement
      • Users
      • Reviews
    • Analytics for Instructors
      • Revenue
      • Engagement
      • Students
      • Reviews
    • Student Reports
  • Integrations
    • Membership System
    • H5P Plugin
    • Presto Player Integration
    • SureTriggers Integration
    • PeepSo Integration
    • Studiocart Integration
    • VdoCipher Integration
    • Polylang Integration
      • LMS Contents Translation
    • Plugin Translation
      • Loco Translate
  • WPML
    • Getting Started
    • Translating LMS pages
    • Translating Lessons
    • Translating Quizzes
    • Translating Assignments
    • Translating Courses
    • Making Static String Translations
  • Divi Builder Integration
    • Getting Started
    • MasterStudy LMS Divi Modules
  • Woocommerce
    • Installation and Settings
    • Orders Management
  • Troubleshooting
    • Introduction
    • Plugin Conflicts
    • Theme Compatibility
    • 404 Errors
    • Update Issues
    • New Comment Email
    • Cache Settings
    • Email not sending
    • Debug Logs
    • Submit a Support Ticket
  • Developer's guide
    • Components
      • Back-link
      • Button
      • Countdown
      • Curriculum-accordion
      • Discussions
      • File-attachment
      • Progress
      • Tabs
      • Nav-button
      • Hint
      • Editor
      • Alert
      • File-upload
      • Loader
      • Tabs-pagination
      • Dark-mode-button
      • Buy-button
      • Pagination
    • Course Builder Customization
    • Course Builder Custom Fields
    • Course Player Templates
  • Changelog
  • Release Notes
  • Changelog (Free Version)
  • Changelog (Pro Version)
  • Changelog (Divi Modules)
  • Stylemixthemes
    • MasterStudy Starter Theme
    • MasterStudy LMS Plugin
    • Themes
    • Plugins
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  1. Troubleshooting

Submit a Support Ticket

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Last updated 9 months ago

Was this helpful?

Our support team is always happy to answer any questions you have about setup and functionality!

You can create a support ticket in the scope of the support period in your .

If you are not created a support account on our platform yet, go to the Dashboard > MS LMS > Contact us and click Create a Ticket button to submit a new ticket and create a support account quickly.

We also love screenshots and links to pages where you are experiencing issues! After all, the more information you give us the faster we can diagnose the problem!

If you've installed the free version of Cost Calculator Builder, or the support period expired, you can create a new topic on the .

Plugin's page in the WordPress forum
support account