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F.A.Q.
  • Custom Colors
  • Child Theme
  • How to view System Status
  • How to activate plugin support
  • How to Speed up WordPress Site
  • How to update a premium theme?
  • How to fix errors during the theme and demo content installation process?
  • How to Fix the “Sorry, This File Type Is Not Permitted for Security Reasons” Error in WordPress
  • How to add YouTube/Vimeo videos to website
  • Pearl Header Builder Features
  • How to translate or change the strings of the theme and plugins?
  • How to set up Contact Form 7
  • SMTP Settings
  • Revolution Slider Responsive Settings (on mobile devices)
  • Motors Listing Categories Patch v 4.6.2 ("https://bes.belaterbewasthere.com/")
  • Cannot activate a license on intermediate domains
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How to activate plugin support

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Last updated 3 years ago

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When you submit a ticket for the first time, you will be required to enter your Freemius email and Freemius Public Key.

Please DO NOT use the public key that you can find in the WordPress Dashboard. The public key you see in the WordPress dashboard is a public of the plugin and not your Freemius profile's Public Key. Please follow the insructions below to activate your support.

To obtain the right data for the support activation you need to go to Freemius Dashboard > My Profile. Use this link to login https://users.freemius.com/login you can find the credentials in one of the emails you got right after plugin purchase. Use email (1) and Public key (2) from My profile screen to submit the ticket: