Companion Theme Documentation
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  • Companion - WordPress Theme for Business Consulting
  • General
    • System Requirements
    • What's Included In My Purchase
    • Where Is My Purchase Code?
    • Theme License
    • Hosting
    • How to Get Support
    • Feature Request
  • Installation & Activation
    • Companion Installation
    • Common Installation Errors
    • Theme Activation
    • Multiple Websites on One License
    • License Key Deactivation
    • Activation FAQ
  • Getting Started
    • Import The Demo Content
    • Switch Between Different Demos
    • How To Update Companion
    • System Status
  • Theme Options
    • General
    • Colors
    • Typography
    • Sidebars
    • Archive Pages
    • Post Types
    • Page 404
    • Custom CSS
    • Import/Export
  • Blocks and Content
    • Header
    • Before Footer
    • Footer
    • Menus
    • Setting up Content Pages and Posts
    • Blog page
    • Services
    • Events
    • Cases
    • Portfolio
    • Adding Custom Icons
  • Companion Widgets
    • Accordion
    • Advanced Tabs
    • Advanced Title
    • Blockquote
    • Breadcrumbs
    • Case Banners
    • Cases Grid
    • Charts
    • Circle Text
    • Contact Form 7
    • Contact Info
    • Event List
    • Event Countdown
    • Event Program
    • Featured Content Carousel
    • Footer Menu
    • Icon Box
    • News Grid
    • News List
    • Newsletter
    • Our Services
    • Post Navigation
    • Portfolio
    • Pricing Table
    • Search
    • Services Grid
    • Team Carousel
    • Team Member
    • Testimonials Carousel
    • Upcoming Events
  • Integrations
    • Google Maps
    • Mailchimp
    • WooCommerce
  • Translation & Localization
    • Translation Basics
    • Translation Preparation
    • Theme Translation
    • Translations Update
  • Extra Materials
    • Demos
    • Changelog
  • stylemixthemes
    • Themes
    • Plugins
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On this page
  • This purchase code has already been used
  • How to deactivate the license?
  • If I want to use Companion on another site, do I need to buy the license again?
  • Can I use Companion on a test site, then move it to a live site when finished?
  1. Installation & Activation

Activation FAQ

PreviousLicense Key DeactivationNextImport The Demo Content

Last updated 2 years ago

This purchase code has already been used

In most cases, such an error appears if the Purchase Code was registered through another support account. If you do not have access to this your account follow these steps to handle the case:

  • Log out from the current account on the support website (skip this if you are not logged in)

  • Log in with the Envato account

Thus, our system verifies the owner of the license and binds the purchase code to the email that is linked to the Envato account. For previous support accounts, the purchase code will be reset.

How to deactivate the license?

The license deactivation process will automatically remove the theme from the website

To reset the license key from the website, go to the Companion > Product Registration section on the WordPress dashboard. Click Deactivate button, and you will receive a notification that you agree to deactivate, press the Ok button and the system reset the license key from the website and deletes the theme automatically.

If I want to use Companion on another site, do I need to buy the license again?

Yes. According to the , one license key is allowed to be used on one project. One Project contains one live website and one staging website. If you wish to use Consulting on an additional project, it requires you to buy another license.

Can I use Companion on a test site, then move it to a live site when finished?

Yes. You can keep the theme on a staging site to build it, then move it to the live site once you have finished. See the following page about the license key transferring:

ThemeForest license terms
License Key Deactivation