# Orders ## What is an Order in MasterStudy LMS? In **MasterStudy LMS** an **order** refers to the transaction made by a user when they purchase access to a course. This order includes the details of the course bought, the payment processed through [integrated gateways](https://docs.stylemixthemes.com/masterstudy-lms/lms-settings/ecommerce/payment-methods), and the transaction status (completed or pending). Once an order is successfully placed, the user gains access to the course materials, and administrators can manage these orders through the special **Orders** tab in their dashboard. {% hint style="success" %} This guide will cover how users can make orders and how administrators can manage them within the MasterStudy LMS Plugin. {% endhint %} {% hint style="info" %} This section covers the orders that have been made through the native [**payment methods**](https://docs.stylemixthemes.com/masterstudy-lms/lms-settings/ecommerce/payment-methods) of **MasterStudy LMS**. [WooCommerce orders](https://docs.stylemixthemes.com/masterstudy-lms/woocommerce/woocommerce-integration) should be managed by the [**WooCommerce Orders tab**](https://docs.stylemixthemes.com/masterstudy-lms/woocommerce/orders-management). Courses that have been purchased **by membership subscriptions** should also be managed by the [**Paid Memberships Pro Orders tab.**](https://docs.stylemixthemes.com/masterstudy-lms/additional-features/membership-system) *** However, the[ course purchase process](#how-to-make-an-order) and [order management](#how-to-check-orders) for students are **the same** for both native MS LMS payment methods and WooCommerce. {% endhint %} ## **Orders Management as a Student** In **MasterStudy LMS,** instructors and admins can also purchase other instructors' courses. ### How to Make an Order? **Making an order** is just a synonym of the **Purchasing Course(s).** So, if you decide to buy the course, click on the get now button, and you will see the available methods to purchase the course:

After that, the course will be added to **the cart.** You can go there by clicking **Go to Cart** button:

There is an availability to add several courses to the cart. Review your order and choose the preferred [**payment method**](https://docs.stylemixthemes.com/masterstudy-lms/lms-settings/ecommerce/payment-methods)**,** then proceed with the payment:

After the successful payment, you will get the confirmation page with the order status:

{% hint style="success" %} The user is automatically enrolled in the purchased course and can access the course materials through their dashboard. {% endhint %} If you configured the [**Email Manager**](https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/email-manager) add-on accordingly, the user and admin receive an order confirmation[ **via email.**](https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/email-manager/email-templates#orders)

### How to Check Orders? Users can review their made orders on the Orders tab in their dashboard:

On this page, users can see the full list of their orders and detailed order info (ID, issue date, status, etc):

* **Order ID** - a unique code that represents your order. Students can use this code to refer to their order with the admin. * **Date** - issue date of the order. * **Payment method** - the way the student made the purchase. * **Order Status** - the status of the order, which indicates the course's accessibility to the student. There are 3 statuses: * **Completed** - the order has been confirmed successfully by the system or admin. T**he student has full access to the course.** * **Pending** - the order is awaiting moderation. Admin should check the payment and other details, then manually change the status to **Completed**. Cash (offline) payment methods and wire transfer orders will have pending status and online payment methods can have pending for some time. **The student doesn't have access to the course.** * **Cancelled** - the order has been canceled by the system or admin. **The student doesn't have access to the course.** {% hint style="info" %} **WooCommerce** orders are also displayed here for students. {% endhint %} *** ## Orders Management as Admin Administrators have complete control over order management, including checking the details of every order and managing transactions. {% hint style="info" %} This section covers the orders that have been made through native [**payment methods**](https://docs.stylemixthemes.com/masterstudy-lms/lms-settings/ecommerce/payment-methods) of **MasterStudy LMS**. [WooCommerce orders](https://docs.stylemixthemes.com/masterstudy-lms/woocommerce/woocommerce-integration) should be managed by the [**WooCommerce Orders tab**](https://docs.stylemixthemes.com/masterstudy-lms/woocommerce/woocommerce-integration#purchase-process). Courses that have been purchased **by membership subscriptions** also should be managed by the [**Paid Memberships Pro Orders tab.**](https://docs.stylemixthemes.com/masterstudy-lms/additional-features/membership-system) {% endhint %} However, the admin and instructor can check the **sales (orders**) on the **My Sales page** in their dashboard. To get **more info** about the feature, refer to this manual: {% content-ref url="orders/sales-page-for-instructor" %} [sales-page-for-instructor](https://docs.stylemixthemes.com/masterstudy-lms/lms-course-features/orders/sales-page-for-instructor) {% endcontent-ref %} ### How to Check Orders? Follow **WP Dashboard > MS LMS > Orders** to get the full list of orders on your platform:

### How to Update Order Status? On the [**Orders tab**](#how-to-check-orders-1), **edit** the order that you want to modify:

On this page, you can also find the detailed order info. Change the **order status,** then click on the update button:

There are three types of order statuses: * **Completed** - the order has been confirmed successfully by the system or admin. T**he student has full access to the course.** * **Pending** - the order is awaiting moderation. Admin should check the payment and other details, then manually change the status to **Completed**. Cash (offline) payment methods and wire transfer orders will have pending status and online payment methods can have pending for some time. **The student doesn't have access to the course.** * **Cancelled** - the order has been canceled by the system or admin. **The student doesn't have access to the course.** At the bottom, you can leave an internal note (visible only to admin) and check the list of items included in this order:

{% hint style="warning" %} If [**email settings**](https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/email-manager) have been set accordingly, the admin will receive each time [**a new order is placed.**](https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/email-manager/email-templates#orders) For payment methods,[ **Cash (offline payment)**](https://docs.stylemixthemes.com/masterstudy-lms/lms-settings/ecommerce/payment-methods#offline-payment) and [**Wire Transfer**](https://docs.stylemixthemes.com/masterstudy-lms/lms-settings/ecommerce/payment-methods#wire-transfer), the admin **should always manually change** the order status to **Completed** or **Cancelled** from **Pending** according to the payment status. As for PayPal and Stripe, it is also recommended to check the received funds regularly and review the order statuses. {% endhint %} Reports over **Revenue** and **Course purchases** can be checked by the Advanced Analytics feature of **MasterStudy**: {% content-ref url="../lms-analytics/analytics-for-admin" %} [analytics-for-admin](https://docs.stylemixthemes.com/masterstudy-lms/lms-analytics/analytics-for-admin) {% endcontent-ref %}