Orders

What is an Order in MasterStudy LMS?

In MasterStudy LMS an order refers to the transaction made by a user when they purchase access to a course. This order includes the details of the course bought, the payment processed through integrated gateways, and the transaction status (completed or pending). Once an order is successfully placed, the user gains access to the course materials, and administrators can manage these orders through the special Orders tab in their dashboard.

This guide will cover how users can make orders and how administrators can manage them within the MasterStudy LMS Plugin.

This section covers the orders that have been made through payment methods of MasterStudy LMS. WooCommerce orders should be managed by the WooCommerce Orders tab. Courses that have been purchased by membership subscriptions also should be managed by the Paid Memberships Pro Orders tab.

---

However, the course purchase process and order management for students are the same for both native MS LMS payment methods and WooCommerce.

Orders Management as a Student

In MasterStudy LMS, instructors and admins can also purchase other instructors' courses.

How to Make an Order?

Making an order is just a synonym of the Purchasing Course(s). So, if you decide to buy the course, click on the get now button and you will see the available methods to purchase the course:

After that, the course will be added to the cart. You can go there by clicking Go to Cart button:

There is an availability to add several courses to the cart:

Review your order and choose the preferable payment method then proceed with the payment:

After the successful payment, you will get the confirmation page with the order status:

The user is automatically enrolled in the purchased course and can access the course materials through their dashboard.

If you configured the Email Manager add-on accordingly, the user and admin receive an order confirmation via email.

Sample email to admin

How to Check Orders?

Users can review their made orders on the Orders tab in their dashboard:

On this page, users can see the full list of their orders and detailed order info (ID, issue date, status, etc):

• Order ID - a unique code that represents your order. Students can use this code to refer to their order with the admin.

• Date - issue date of the order.

• Payment method - the way the student made the purchase.

• Order Status - the status of the order which indicates the course's accessibility to the student. There are 3 statuses:

  • Completed - the order has been confirmed successfully by the system or admin. The student has full access to the course.

  • Pending - the order is awaiting moderation. Admin should check the payment and other details, then manually change the status to Completed. Cash (offline) payment methods and wire transfer orders will have pending status and online payment methods can have pending for some time. The student doesn't have access to the course.

  • Cancelled - the order has been canceled by the system or admin. The student doesn't have access to the course.

WooCommerce orders are also displayed here for students.

---

Orders Management as Admin

Administrators have complete control over order management, including checking the details of every order and managing transactions.

This section covers the orders that have been made through payment methods of MasterStudy LMS. WooCommerce orders should be managed by the WooCommerce Orders tab. Courses that have been purchased by membership subscriptions also should be managed by the Paid Memberships Pro Orders tab.

However, the admin and instructor can check the sales (orders) on the My Sales page in their dashboard. To get more info about the feature, refer to this manual:

Sales Page for Instructor

How to Check Orders?

Follow WP Dashboard > MS LMS > Orders to get the full list of orders on your platform:

How to Update Order Status?

On the Orders tab, edit the order that you want to modify:

On this page, you can also find the detailed order info. Change order status then click on the update button:

There are three types of order statuses:

• Completed - the order has been confirmed successfully by the system or admin. The student has full access to the course.

• Pending - the order is awaiting moderation. Admin should check the payment and other details, then manually change the status to Completed. Cash (offline) payment methods and wire transfer orders will have pending status and online payment methods can have pending for some time. The student doesn't have access to the course.

• Cancelled - the order has been canceled by the system or admin. The student doesn't have access to the course.

If email settings have been set accordingly, the admin will receive each time a new order is placed.

For payment methods Cash (offline payment) and Wire Transfer, the admin should always manually change the order status to Completed or Cancelled from Pending according to the payment status.

As for PayPal and Stripe, it is also recommended to check the received funds regularly and review the order statuses.

Reports over Revenue and Course purchases can be checked by the Advanced Analytics feature of MasterStudy:

Analytics for Admin