# Orders

## What is an Order in MasterStudy LMS?

In **MasterStudy LMS** an **order** refers to the transaction made by a user when they purchase access to a course. This order includes the details of the course bought, the payment processed through [integrated gateways](/masterstudy-lms/lms-settings/ecommerce/payment-methods.md), and the transaction status (completed or pending). Once an order is successfully placed, the user gains access to the course materials, and administrators can manage these orders through the special **Orders** tab in their dashboard.

{% hint style="success" %}
This guide will cover how users can make orders and how administrators can manage them within the MasterStudy LMS Plugin.
{% endhint %}

{% hint style="info" %}
This section covers the orders that have been made through the native [**payment methods**](/masterstudy-lms/lms-settings/ecommerce/payment-methods.md) of **MasterStudy LMS**. [WooCommerce orders](/masterstudy-lms/woocommerce/woocommerce-integration.md) should be managed by the [**WooCommerce Orders tab**](/masterstudy-lms/woocommerce/orders-management.md). Courses that have been purchased **by membership subscriptions** should also be managed by the [**Paid Memberships Pro Orders tab.**](/masterstudy-lms/additional-features/membership-system.md)

***

However, the[ course purchase process](#how-to-make-an-order) and [order management](#how-to-check-orders) for students are **the same** for both native MS LMS payment methods and WooCommerce.
{% endhint %}

## **Orders Management as a Student**

In **MasterStudy LMS,** instructors and admins can also purchase other instructors' courses.

### How to Make an Order?

**Making an order** is just a synonym of the **Purchasing Course(s).** So, if you decide to buy the course, click on the get now button, and you will see the available methods to purchase the course:

<figure><img src="/files/2zqGNnMPm2CeetQe6V60" alt=""><figcaption></figcaption></figure>

After that, the course will be added to **the cart.** You can go there by clicking **Go to Cart** button:

<figure><img src="/files/21NYa2apU2n5tw1MkpQU" alt=""><figcaption></figcaption></figure>

There is an availability to add several courses to the cart. Review your order and choose the preferred [**payment method**](/masterstudy-lms/lms-settings/ecommerce/payment-methods.md)**,** then proceed with the payment:

<figure><img src="/files/xXjnhN5JtfFFW50oUGE3" alt=""><figcaption></figcaption></figure>

After the successful payment, you will get the confirmation page with the order status:

<figure><img src="/files/Z1QPGgskK5mxlfPAJJe0" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
The user is automatically enrolled in the purchased course and can access the course materials through their dashboard.
{% endhint %}

If you configured the [**Email Manager**](/masterstudy-lms/lms-pro-addons/email-manager.md) add-on accordingly, the user and admin receive an order confirmation[ **via email.**](/masterstudy-lms/lms-pro-addons/email-manager/email-templates.md#orders)

<figure><img src="/files/akOZQdgsnExLUFjMh17Y" alt=""><figcaption><p>Sample email to admin</p></figcaption></figure>

### How to Check Orders?

Users can review their made orders on the Orders tab in their dashboard:

<figure><img src="/files/BpyzE4Kz52t59sNdxhdz" alt=""><figcaption></figcaption></figure>

On this page, users can see the full list of their orders and detailed order info (ID, issue date, status, etc):

<figure><img src="/files/52htNEdICNikW0b6wAgm" alt=""><figcaption></figcaption></figure>

* **Order ID** - a unique code that represents your order. Students can use this code to refer to their order with the admin.&#x20;
* **Date** - issue date of the order.
* **Payment method** - the way the student made the purchase.
* **Order Status** - the status of the order, which indicates the course's accessibility to the student. There are 3 statuses:
  * **Completed** - the order has been confirmed successfully by the system or admin. T**he student has full access to the course.**
  * **Pending** - the order is awaiting moderation. Admin should check the payment and other details, then manually change the status to **Completed**. Cash (offline) payment methods and wire transfer orders will have pending status and online payment methods can have pending for some time. **The student doesn't have access to the course.**
  * **Cancelled** - the order has been canceled by the system or admin. **The student doesn't have access to the course.**

{% hint style="info" %}
**WooCommerce** orders are also displayed here for students.
{% endhint %}

***

## Orders Management as Admin

Administrators have complete control over order management, including checking the details of every order and managing transactions.

{% hint style="info" %}
This section covers the orders that have been made through native [**payment methods**](/masterstudy-lms/lms-settings/ecommerce/payment-methods.md) of **MasterStudy LMS**. [WooCommerce orders](/masterstudy-lms/woocommerce/woocommerce-integration.md) should be managed by the [**WooCommerce Orders tab**](/masterstudy-lms/woocommerce/woocommerce-integration.md#purchase-process). Courses that have been purchased **by membership subscriptions** also should be managed by the [**Paid Memberships Pro Orders tab.**](/masterstudy-lms/additional-features/membership-system.md)
{% endhint %}

However, the admin and instructor can check the **sales (orders**) on the **My Sales page** in their dashboard. To get **more info** about the feature, refer to this manual:

{% content-ref url="/pages/Cf704ca0m0dPdtSH1QlE" %}
[Sales Page for Instructor](/masterstudy-lms/lms-course-features/orders/sales-page-for-instructor.md)
{% endcontent-ref %}

### How to Check Orders?

Follow **WP Dashboard > MS LMS > Orders** to get the full list of orders on your platform:

<figure><img src="/files/JMN1RGjDlzsV5W55Hyep" alt=""><figcaption></figcaption></figure>

### How to Update Order Status?

On the [**Orders tab**](#how-to-check-orders-1), **edit** the order that you want to modify:

<figure><img src="/files/UKcGNaxju3OZt0JTS7qp" alt=""><figcaption></figcaption></figure>

On this page, you can also find the detailed order info. Change the **order status,** then click on the update button:

<figure><img src="/files/CeGCb4saJr2zaZTzDGh0" alt=""><figcaption></figcaption></figure>

There are three types of order statuses:

* **Completed** - the order has been confirmed successfully by the system or admin. T**he student has full access to the course.**
* **Pending** - the order is awaiting moderation. Admin should check the payment and other details, then manually change the status to **Completed**. Cash (offline) payment methods and wire transfer orders will have pending status and online payment methods can have pending for some time. **The student doesn't have access to the course.**
* **Cancelled** - the order has been canceled by the system or admin. **The student doesn't have access to the course.**

At the bottom, you can leave an internal note (visible only to admin) and check the list of items included in this order:

<figure><img src="/files/Nh3IL7YqIs1PwDyTru17" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If [**email settings**](/masterstudy-lms/lms-pro-addons/email-manager.md) have been set accordingly, the admin will receive each time [**a new order is placed.**](/masterstudy-lms/lms-pro-addons/email-manager/email-templates.md#orders)

For payment methods,[ **Cash (offline payment)**](/masterstudy-lms/lms-settings/ecommerce/payment-methods.md#offline-payment) and [**Wire Transfer**](/masterstudy-lms/lms-settings/ecommerce/payment-methods.md#wire-transfer), the admin **should always manually change** the order status to **Completed** or **Cancelled** from **Pending** according to the payment status.

As for PayPal and Stripe, it is also recommended to check the received funds regularly and review the order statuses.
{% endhint %}

Reports over **Revenue** and **Course purchases** can be checked by the Advanced Analytics feature of **MasterStudy**:

{% content-ref url="/pages/XxU7zcOVd382G9jJWiDF" %}
[Analytics for Admin](/masterstudy-lms/lms-analytics/analytics-for-admin.md)
{% endcontent-ref %}


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