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Manual
MasterStudy LMS Pro Plus
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  • Introduction | MasterStudy LMS Documentation
  • Getting Started
    • Free Version and Pro Plus Version
    • System Requirements
    • Plugin Installation
    • Upgrading the License
    • Update The Plugin
    • AppSumo Deal
    • Update Billing Details and Access Invoices
    • LMS Wizard
    • LMS Widgets
      • Gutenberg Blocks
    • License Utilization
    • Fueature Request
  • LMS Settings
    • General
    • Courses
    • Course
    • Course Player
    • Reports & Analytics
    • Quiz
    • LMS Pages
    • Payment Methods
    • reCAPTCHA
    • Profiles
      • Authorization
      • Social Login
      • Profile Menu Reordering
    • Grades
    • Certificates
    • Payout
    • Privacy Policy
    • Shortcodes
    • Import/Export
  • LMS PRO Addons
    • Certificate Builder
    • Email Manager and Branding
      • Email Templates
    • LMS Forms Editor
      • How to edit the registration form?
    • Zoom Conferencing
    • Google Meet
    • Assignments
    • Drip Content
    • Group Courses
    • Live Streaming
    • Course Bundles
    • Point System
    • Media File Manager
    • SCORM
    • Trial Courses
    • Statistics & Payouts
    • Online Testing
    • Multi-instructors
    • Google Classroom
    • Udemy Course Importer
    • Prerequisites
    • The Gradebook
    • Upcoming Course Status
    • Question Media
    • Social Login
    • Audio Lesson
    • Grades
    • ✨AI Lab
  • LMS Course Features
    • Course Builder
      • How to Add Math Equations in MasterStudy?
    • Lessons
    • Video Lessons
      • Video Lesson Questions
    • Quizzes
    • Questions
    • Reviews
    • Orders
      • Sales Page for Instructor
    • Courses Category
    • Course & Lesson Materials
    • Course Drafts for Instructors
    • Manage Students
    • Change Course Author
    • Instructors Requests
    • Video Preview for Single Course
    • Course Announcements
    • Public Profiles
  • PayPal Payouts Setup
    • General Settings
    • Business Account Settings
    • Developer Account Settings
    • Instructor Settings
    • Payouts Process
    • Automatic Payouts (Expert)
  • LMS Analytics
    • Analytics for Admin
      • Revenue
      • Engagement
      • Users
      • Reviews
    • Analytics for Instructors
      • Revenue
      • Engagement
      • Students
      • Reviews
    • Student Reports
  • Integrations
    • Membership System
    • H5P Plugin
    • Presto Player Integration
    • SureTriggers Integration
    • PeepSo Integration
    • Studiocart Integration
    • VdoCipher Integration
    • Polylang Integration
      • LMS Contents Translation
    • Plugin Translation
      • Loco Translate
  • WPML
    • Getting Started
    • Translating LMS pages
    • Translating Lessons
    • Translating Quizzes
    • Translating Assignments
    • Translating Courses
    • Making Static String Translations
  • Divi Builder Integration
    • Getting Started
    • MasterStudy LMS Divi Modules
  • Woocommerce
    • Installation and Settings
    • Orders Management
  • Troubleshooting
    • Introduction
    • Plugin Conflicts
    • Theme Compatibility
    • 404 Errors
    • Update Issues
    • New Comment Email
    • Cache Settings
    • Email not sending
    • Debug Logs
    • Submit a Support Ticket
  • Developer's guide
    • Components
      • Back-link
      • Button
      • Countdown
      • Curriculum-accordion
      • Discussions
      • File-attachment
      • Progress
      • Tabs
      • Nav-button
      • Hint
      • Editor
      • Alert
      • File-upload
      • Loader
      • Tabs-pagination
      • Dark-mode-button
      • Buy-button
      • Pagination
    • Course Builder Customization
    • Course Builder Custom Fields
    • Course Player Templates
  • Changelog
  • Release Notes
  • Changelog (Free Version)
  • Changelog (Pro Version)
  • Changelog (Divi Modules)
  • Stylemixthemes
    • MasterStudy Starter Theme
    • MasterStudy LMS Plugin
    • Themes
    • Plugins
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  • System and Plugin Updates
  • Plugin Documentation

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  1. Troubleshooting

Introduction

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Last updated 10 months ago

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Are you having issues while using MasterStudy LMS? Our support agents can assist you with great pleasure by troubleshooting any questions or errors you run across while using our plugin. However in the manual below, we have collected the most common problems and their solutions that can help you solve the issues before submitting support requests.

System and Plugin Updates

Please make sure that MasterStudy LMS Pro plugins are all up to date when you notice any type of glitch. We are always trying to stay on top of bugs with minor releases to our products. This means that just a quick update may be the solution to the issue you’re experiencing. You can always check the Release notes of the plugins to check bug fixes and improvements that are included in the latest update.

Not sure if your plugins are out of date, please compare the installed version of the Plugins with our release notices. To receive updates for the MasterStudy LMS Pro Pro plugin make sure you have your .

Once you’ve made sure MasterStudy LMS Pro plugins are up to date, you need to also check that your system itself is up to date! Issues can arise from older unsupported versions of PHP or WordPress on your website. We are always making sure that our products are compatible with the latest releases as these platforms update and change to perform better.

We have provided a supported list of to make plugins work. You can use one of the below-mentioned plugins to get detailed information about the system.

If your system does not match them, you can change the required parameters and PHP version under the Hosting account, cPanel, or contact your hosting provider to set the right parameters for you.

Plugin Documentation

We have created an extensive library of searchable documentation for the MasterStudy LMS Plugin. We take care to keep our documentation up to date as well as add new information and guides. That is why we highly recommend going through the documentation before working with the plugin.

System requirements
https://wordpress.org/plugins/wp-serverinfo/
https://wordpress.org/plugins/debug-info/
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